PRIVACY POLICY
Effective Date: August 19, 2026
TLCleaning Group LLC (“TLCleaning Group LLC,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit tlcleanco.com, contact us, request a quote, interact with our advertising, or use online booking, payment, or other services made available through our Website.
1. Information We May Collect
Depending on how you interact with TLCleaning Group LLC, we may collect information including:
Name;
Email address;
Telephone number;
Service address or general property location;
Information about your home, apartment, commercial property, or requested cleaning service;
Property size, number of bedrooms or bathrooms, requested services, and scheduling preferences;
Messages, inquiries, photographs, or other information you voluntarily provide;
Booking and appointment information;
Transaction and payment-related information;
Marketing and communication preferences; and
Technical information about your interaction with our Website.
2. Information Collected Automatically
When you visit our Website, we and certain service providers may automatically collect information such as:
IP address;
Browser and device information;
Operating system;
Pages viewed;
Approximate location derived from IP address;
Referring website or advertisement;
Website interactions;
Date and time of visits; and
Cookie, pixel, or similar technology identifiers.
This information may be collected through cookies, pixels, analytics tools, advertising technologies, and similar technologies.
3. How We Use Information
We may use information we collect to:
Respond to inquiries and quote requests;
Provide estimates and cleaning-service information;
Schedule and manage cleaning appointments;
Communicate with customers regarding services;
Process or facilitate payments;
Provide customer support;
Maintain business and transaction records;
Improve our Website and services;
Understand Website traffic and customer interactions;
Measure advertising performance;
Prevent fraud, misuse, or security issues;
Comply with applicable legal obligations; and
Send marketing communications where permitted by law and consistent with your choices.
4. Email Marketing
If you subscribe to or otherwise consent to promotional email communications, we may send information about TLCleaning Group LLC, promotions, services, offers, and company updates.
You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication.
We may still send non-promotional communications when necessary to administer requested services, bookings, transactions, or our relationship with you.
5. Text Message Marketing
If you separately provide consent to receive promotional SMS or text messages from TLCleaning Group LLC, we may send marketing messages, promotions, offers, or company updates to the telephone number you provide.
Consent to receive promotional text messages is not a condition of purchasing cleaning services.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional text messages by following the opt-out instructions contained in the message, including replying STOP where applicable.
We may continue to send communications that are permitted despite a marketing opt-out, such as certain transactional or service-related communications where applicable.
6. Online Booking and Payments
Our Website may provide online booking and payment functionality directly or through third-party providers.
When you schedule or pay for services, information may be transmitted to service providers that help us process bookings, transactions, payments, or related customer services.
Payment providers may collect payment-card or financial information directly. TLCleaning Group LLC does not necessarily receive or store complete payment-card details processed by those providers.
7. Squarespace
Our Website is hosted or operated using Squarespace. Squarespace may process technical and other information necessary to host, secure, maintain, and provide Website functionality.
Squarespace’s handling of information is also governed by its own applicable privacy practices.
8. Google Services and Advertising
We may use Google products or services, including analytics and advertising technologies, to understand Website usage, measure advertising effectiveness, and promote TLCleaning Group LLC.
Google and its technologies may use cookies or similar identifiers to collect information about interactions with our Website and advertisements, subject to applicable settings, consent requirements, and Google’s own privacy practices.
9. Meta Advertising
We may use Meta advertising products and technologies associated with platforms such as Facebook and Instagram.
These technologies may help us measure advertising performance, understand Website interactions, create advertising audiences, and display relevant advertisements.
Meta may process information collected through its technologies according to its own privacy practices.
10. Cookies and Similar Technologies
Our Website and service providers may use cookies, pixels, tags, and similar technologies for purposes such as:
Essential Website operation;
Website security;
Analytics;
Remembering preferences;
Measuring Website performance;
Advertising measurement; and
Marketing and audience-related functions.
Where required, you may be provided with choices regarding non-essential cookies or tracking technologies.
Browser settings may also allow you to block or delete certain cookies. Doing so may affect some Website functionality.
11. How We May Share Information
We may share information with service providers that assist us in operating our business, including providers supporting:
Website hosting;
Online scheduling;
Payment processing;
Customer communications;
Email or SMS delivery;
Analytics;
Advertising;
IT or security; and
Other business operations.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, protect our rights or property, prevent fraud or misuse, protect safety, or respond to lawful requests.
We may disclose information as part of a business transaction such as a merger, acquisition, financing, restructuring, or sale of some or all of the business, subject to applicable law.
12. Sale and Use of Personal Information for Advertising
TLCleaning Group LLC does not sell personal information for money as part of our ordinary business practices.
Some advertising and analytics technologies may involve disclosure or use of identifiers and Website activity for targeted or interest-based advertising. Certain privacy laws may characterize some of these activities as “sharing,” “selling,” or targeted advertising even when no money is exchanged.
Where applicable law provides rights concerning these activities, we will honor qualifying requests as required.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and satisfying applicable legal or accounting requirements.
Retention periods may vary depending on the type of information and why it was collected.
14. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate care when submitting information online.
15. Your Privacy Choices
Depending on where you live and applicable law, you may have rights concerning your personal information.
You may contact us to ask about your information, request correction or deletion where applicable, or raise a privacy concern.
You may also opt out of promotional emails and text messages using the mechanisms provided in those communications.
16. Children’s Privacy
Our Website and cleaning services are intended for adults seeking cleaning services and are not directed to children under 13.
We do not knowingly seek to collect personal information directly from children under 13 through the Website.
17. Third-Party Websites and Services
Our Website may contain links to third-party websites, platforms, or services.
Their privacy practices are governed by their own policies. TLCleaning Group LLC is not responsible for the privacy practices of independently operated third parties.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Website, services, technologies, business practices, or applicable requirements.
When we update the policy, we will post the revised version on this page and update the effective date.
19. Contact Us
For questions or requests concerning this Privacy Policy or your personal information, contact:
TLCleaning Group LLC
Website: tlcleanco.com
Email: services@tlcleanco.com
Phone: (813) 300-3945